Our commitment to you

As you meet and get to know us, the caring staff of The Springs Funeral Services & The Springs Funeral Service~North, you will notice that serving people during the difficult time of death has been our passion for years. Combined we have over 150 years of funeral service experience and over 20 years serving families in the Colorado Springs area.




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Terri Flores-Brown, CFD, Certified Crematory Operator Co-Founder
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Samantha "Joey" Barnes Administrative Specialist
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Paul Wood, MHR, Funeral Director/Embalmer & Certified Crematory Operator Co-Founder
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Shelby M. Calleja, CMSP, Certified Crematory Operator Operations Coordinator / Funeral Director & Embalmer
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Haven Sibley, CMSP Funeral Director/Embalmer
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Tom Vien Funeral Director
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Tina Gauvin Funeral Director / Community Outreach
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Erin Mullaney, Certified Crematory Operator Funeral Director / Embalmer
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Cassidy Wascher, CMSP Funeral Director / Embalmer
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Christopher Donahoue Funeral Director/Embalmer
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John Parker, CFD Prearrangement Specialist, Certified Funeral Director
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Jamie Enciso Prearrangement Specialist/Funeral Service Support
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Adrian Mota Prearrangement Specialist
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Damaris Rodriguez Prearrangement Specialist
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Diane Serna Administrative Specialist
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Elizabeth Kelsey Funeral Director/Embalmer
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Katherin Wilson Administrative Specialist
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Pam Favors Funeral Service Support / Admin Support
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Rena Garcia Funeral Service Support
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Clifton Turner Funeral Service Support

Terri Flores-Brown, CFD, Certified Crematory Operator

Co-Founder
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Terri is one of the founders of The Springs Funeral Services. She has over 40 years of experience in funeral and cemetery operations. Terri is a Certified Crematory Operator with more than 10 years experience auditing, and inspecting funeral homes, cemeteries and crematories across the United States, Canada and Puerto Rico.

Terri’s experience includes serving as Quality Assurance Manager for Service Corporation International (SCI) the largest funeral service provider in North America and as Manager for Compliance, Safety and Environment, and Senior Compliance Auditor for Alderwoods Group, Inc., the second-largest funeral service provider in North America.


Terri was the Prearranged Funeral Trust & Insurance Administrator for Sentry Group Services, Inc. for 2 years where she established and operated a general agency for preneed products and was the liaison between company insurance agencies and major insurance companies such as CNA, Great Western, FDLIC and Fortis.


Her operational experience includes being Director of Administration and Office Manager for SCI’s Tucson and Phoenix, Arizona Markets. Terri has held a Prearranged Funeral License in Texas as well as Cemetery Real Estate License, and Prearranged Trust License & Insurance license in Arizona. In addition to her funeral and cemetery experience, Terri worked as an Office Administrator/Legal Assistant for Banzhaf & Watkins law firm in Tucson, Arizona.

Terri serves on the board of the Southern Women's Chamber of Commerce and the Hispanic Business Chamber in Colorado Springs.  She served on the board of  Executive Women’s International – Colorado Springs and American Business Women's Association. She is a member of the Senior Resource Council.

Samantha "Joey" Barnes

Administrative Specialist
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Joey was born in Carlsbad, California and grew up in Springdale, Arkansas.  She graduated from Springdale High School and attended Northwest Arkansas Community College, University of Arkansas, and Arkansas Tech University to attain her Associate of Arts, Bachelor of Science in education, and Master of Arts in teaching. She taught students in northwest Arkansas for 13 years. 

 

She loved teaching her students, but during lockdown she decided to follow her lifelong dream of going back to school to become a funeral director.  Joey moved to Colorado Springs to live by the mountains and help families in southern Colorado.

 

Joey has been married to her husband and best friend for over 15 years.  They have two rambunctious sons and a spoiled Italian greyhound.  When she has free time, she loves to run long distances, go thrift shopping, and go on long road trips.  

 

Paul Wood, MHR, Funeral Director/Embalmer & Certified Crematory Operator

Co-Founder
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Paul is a Certified Funeral Service Practitioner with the Academy of Profession Funeral Service Practice and a Colorado Certified Mortuary Science Practioner. He has held a funeral director and embalmer’s license in Oklahoma since 1989. He received certification from the Cremation Association of North America as a Crematory Operator in 1996 and earned a Master’s Degree in Human Relations with emphasis in grief counseling from the University of Oklahoma.

Paul began his funeral service career in 1977 just out of high school and while attending Hillsdale Bible College in Moore, Oklahoma. He earned his Bachelor’s Degree in Theology in 1980 and has more than 10 years of pastoral ministry experience having pastored churches in Oklahoma and Washington State. In 1987 Paul moved to Dallas, Texas, where he gradated from the Dallas Institute of Funeral Service in 1989.

Paul’s funeral service career includes serving as General Manager for a group of 4 independently owned funeral homes in Northeast Oklahoma. In 1990 he moved to Norman, Oklahoma to complete his Master’s degree and to work with Mayes Funeral Directors. In 1993 he was promoted to General Manager of Guardian Midtown Funeral Home, Oklahoma City Regional Embalming Service and to serve as the Regional Compliance Director.

On April 19, 1995 he was managing the funeral home 5 blocks from the Alfred P. Murrah Federal Building in Oklahoma City when a bomb exploded killing 168 people. Paul assisted with the gathering of information from families who had a loved one missing and later help to coordinate and supervise the notification of the families once the medical examiner had identified the remains.

Beginning In July of 1995 he developed the compliance and safety program for the Alderwoods Group, the second largest funeral service company in North America. He was responsible for developing operational procedures, compliance programs and training to meet the requirements of federal and state regulations as well as company initiatives. He remained in this position until November of 2006 when Service Corporation International, (SCI) purchased the Alderwoods Group. Paul remained with SCI as Director of Quality Assurance and Compliance, Special Projects until March of 2008.

Paul serves on the Pikes Peak Suicide Prevention board and is a member of the Southern Colorado Women's Chamber and the Senior Resource Council.

Shelby M. Calleja, CMSP, Certified Crematory Operator

Operations Coordinator / Funeral Director & Embalmer
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Shelby is the daughter of Arlen Brown and Terri Flores-Brown. She is a 2006 graduate of Salpointe Catholic High School in Tucson, Arizona, and earned her Associate of Science degree in Biological Sciences from Pikes Peak Community College. She worked as an intern with us for four years and went on to receive her Bachelors in Mortuary Science degree from Cincinnati College of Mortuary Science in 2013where she received top awards for embalming.

She was awarded by The Selected Independent Funeral Homes' Educational Trust as the recipient of the Selected Leadership Academy Scholarship. She participated and graduated from the Selected Leadership Academy, a two-year structured program offered exclusively to members of Selected Independent Funeral Homes. 


Shelby married Alex Calleja in September 2017. Alex is the head golf pro at Emerald Bay Club. In their very limited free time together they enjoy being with family and friends and nights relaxing at home.

Haven Sibley, CMSP

Funeral Director/Embalmer
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Haven was born and raised in south Arkansas. She graduated from Strong High School in 2002 and earned her Bachelor of Arts Degree in Sociology in 2007 from the University of Louisiana at Monroe.

In 2008, Haven started her career in funeral service as an Administrative Assistant at a family owned funeral home in West Monroe, Louisiana. Shortly afterwards, she married her best friend, Kevin. It was his love for Colorado Springs and the Rocky Mountains from his time stationed at Fort Carson Army Post that played a critical role in their decision to relocate to Colorado in 2009.

It was in 2010 that Haven first joined the team at The Springs Funeral Services. While continuing her work as an Administrative Assistant, Haven’s passion for the funeral service grew and she decided to investigate going to mortuary school. Unfortunately, a career change for Kevin led the couple to leave Colorado and move back to their home state. It was there that Haven attended and graduated from the University of Arkansas Community College at Hope receiving her Associate of Applied Science Degree in Funeral Services. Haven earned her Certified Mortuary Service Practitioner certification for the state of Colorado.

Haven and Kevin celebrated the birth of their daughter in 2014 and spent a few more years close to family. In 2016, the executive team of The Springs Funeral Services invited Haven to come back to Colorado Springs as a Funeral Director and Embalmer.

Haven has been a member of First Baptist Church of Black Forest since 2010 and is involved in the Women’s Ministry. She enjoys spending her free time at home with her family, going to the zoo with her daughter, playing cards or dominoes on game night, bowling, cooking, and watching SEC football in the fall.

Tom Vien

Funeral Director
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Tom, a  funeral director in the Colorado Springs area for the more than 25 years, has joined our ever-growing firm in 2015.

Tom was raised in western Minnesota, attended the University of Minnesota and is a graduate of Worsham College of Mortuary Science in Chicago. He has always loved the hospitality and service industry. He grew up in his family’s bowling center and later, while in college, was associated with the Minneapolis Golf Club and Interlachen Country Club in Edina, Minnesota.

Since 1978, Tom has devoted his life and career to serving families in Minneapolis, Chicago and Denver. He was associated with Welander-Quist-Davies Mortuaries in Minneapolis, and Werness Brothers Funeral Chapels in Edina and Bloomington, Minnesota; and the Hanekamp Funeral Home in Northbrook, Illinois. Tom was also associated with the Moore Howard Funeral Chapels in Denver, the Olinger Mortuaries in the metro Denver area and most recently, with the Shrine of Remembrance, in Colorado Springs, where he has served local families for more than 25 years.

Mr. Vien is a member of Bethel Lutheran Church and serves on a number of teams there. He is planning a significant event there in preparation of the 500th anniversary of the posting of the Thesis of Martin Luther. He has been past congregational president of Mount Calvary Lutheran Church. He is a member of Via de Cristo, Sons of the American Legion, the Foresters and Above Par Golf Leagues. He enjoys entertaining, bowling, and most of all, serving families in need of a source of comfort and strength.

He brings to The Springs Funeral Services team, a rich history and expert combination of Funeral Service, Funeral Home Management, Cremation, Burials and Pre-planning. His excellence and professionalism has now accompanied him to this community’s leading and preferred funeral service organization.

Tina Gauvin

Funeral Director / Community Outreach
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Tina Gauvin, Community Outreach

 

Tina was born and raised in New Brunswick, Canada and is fluent in French. She graduated high school and pursued her studies at IFP, Montreal, Quebec for certified pharmacy technician. She also studies at The Community College of Bathurst for Long term care facility certification. She was also an intern at a local funeral home.

A little over a decade ago, she moved to Colorado Springs, Colorado and continued her education and obtained her Certified Nursing Assistant, multiple Alzheimer’s Association trainings, Administrator for Assisted living, and Gerontology certification from UCCS.

Her position with The Springs Funeral Services is multi-level due to many years in the funeral service business.  Her title Community Outreach, etc…has a grand impact in our community.

Tina serves on the membership committee for the Southern Colorado Women’s Chamber of Commerce, she is also director of Plans & Operation for the Fountain Valley Chamber and is active in multiple community networking groups and vendor events.

Tina has two children; and her husband is retired from the U.S. Army.  She also enjoys spending time with her family, the great outdoors, networking, hockey and reading.

With a passion for serving families in different venues of work through her life, she is an asset to our team.

Erin Mullaney, Certified Crematory Operator

Funeral Director / Embalmer
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Erin was born and raised in Philadelphia, Pennsylvania. Go Flyers! She is a 2005 graduate of Penncrest High School. After high school, she went to Lock Haven University where she earned her B.S. in Sociology with a concentration in Psychology. While attending Lock Haven, she was involved in Sigma Kappa Sorority where her interest in gerontology grew as she participated in community events and services surrounding her philanthropy of Alzheimer’s Research.

After college, Erin knew something was missing for she was never happy doing what she loved which was serving her community. She made the bold decision to go back to school for her original intended desired field. She decided to attend Pittsburgh Institute of Mortuary Science, a class of 153. At PIMS she earned her associates in Mortuary Science. While attending PIMS she became certified in cremation through CANA.

After attending PIMS, Erin made another bold decision to leave Pennsylvania to move to Colorado Springs. It was the best decision for her career but if she had to miss one thing about Pennsylvania it would hoagies and water ice.

Erin enjoys hanging out with friends, shopping, participating in community events with her sorority sisters, horror movies, playing board games/trivia and hiking.

Cassidy Wascher, CMSP

Funeral Director / Embalmer
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Cassidy spent her childhood on Oahu, Hawaii, then moved to Colorado Springs, Colorado in 2005. She graduated from Mesa Ridge High School in the top 3% of her class in December 2011. The following January she started college to finish her Associates of Applied Science in Mortuary Science. In 2015, Cassidy graduated from Arapahoe Community College and began working for Service Corporation International. There she worked at the care center as an embalmer and general duty associate, serving many funeral homes around town.  She is a Certified Mortuary Science Practitioner in the State of Colorado.

She joined The Springs Funeral Services in September 2017. Cassidy's other job is an important part of the community of Manitou Springs, working for Pikes Peak Chocolate and Ice Cream as a chocolatier.

Cassidy finds her work important and is dedicated, but maintains an active home life to maintain a healthy work-life relationship. She loves being in the mountains, doing various activities such as hiking, camping, crystal hunting, and cruising on her Honda ct110 motorcycle.

Although she loves the outdoors, she cannot take her two cherished cats with her, so spending time at home is also important. She plays guitar and focuses on artwork of various medias, including macrame, prismacolors, painting, and epoxy. Out of all these things, Cassidy loves spending time with her cats the most.

Christopher Donahoue

Funeral Director/Embalmer
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Chris was born in Shreveport, Louisiana and grew up in Little Rock, Arkansas. Chris graduated from Greene County Tech High School in Paragould, Arkansas. A few years later he joined the U.S. Navy and served for 10 years as a Hospital Corpsman. During this time Chris was stationed in the Norfolk, Virginia area.

Chris is a proud veteran of the U.S. Navy.

Chris moved here to Colorado Springs  from Vancouver, Washington in August of 2012. He has worked in the funeral industry since his arrival in the Colorado Springs area. His experiences have included funeral directing, preparation, and director of crematory operation at area funeral homes.  Chris comes to us with over 8 years of experience in the funeral service industry, he graduated from Mt. Hood Community College in Portland, Oregon with an Associate’s Degree in Funeral Service Education. He holds a Funeral Director/Embalmer license in the state of Washington.

Chris is has been married to his wonderful wife for over 13 years. He, and his wife, enjoy the company of their 6 children. Chris loves to spend time with his family, reading, and the occasional video game competition with his children.

He is an associate member of the Marine Corp League.

John Parker, CFD

Prearrangement Specialist, Certified Funeral Director
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John began his career in prearrangement sales in Memphis TN in 1979 with Memory Hill Gardens Cemetery and served as General Manager/Sales Manager there until 1992 when the cemetery was acquired by SCI Corp.  After a year as Sales Mgr. at Memory Hill Gardens his duties expanded as Sales Manager with Memphis Funeral Home, Memory Hill Gardens Cemetery and Memphis Memory Gardens Cemetery.

John’s tenure with SCI Corp. from 1992 until 2004 included becoming Area Sales Director for West Tennessee. His duties included managing the prearrangement division for 8 funeral homes and 4 cemeteries.

In 2004 he joined Brentwood Funeral Services as Vice President of Sales and managed the prearrangement division that included 6 funeral homes, 2 cemeteries and a cremation service in the West Tennessee and North Mississippi area.

He retired his position there to move to Colorado Springs in August 1017.

John has been a licensed insurance agent for over 40 years and has a L.U.T.C degree.

John is married to his wife Caroline and they have five children and have nine grandchildren.

 

Jamie Enciso

Prearrangement Specialist/Funeral Service Support
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Jamie Enciso was born and raised by hard-working, Argentine immigrant parents in the high desert of California. As a first-generation American, she graduated from a distinguished high school and was accepted to continue her higher education at Humboldt State University. It was in the redwood forests of Northern California that Jamie continued to develop an intense love for nature and travel. While studying Latin American History in college, she began to research intensely on her own family’s history and the horrors of the Dirty War, (la Guerra Sucia), that took place in Argentina and many Latin American countries.

 

Jamie graduated from her alma-matter in 2013, and by that time had created two successful businesses: Electric Sheep Collection (retail) and JEM Photography (special-event photography). Both were discontinued when she moved to beautiful Colorado Springs in 2014 and began her next adventure of property investments. Her first home was purchased and rented out at the age of 25. Jamie has worked in and managed some of the most demanding and highly reputable kitchens in Colorado Springs, including Manitou Brewing Company and Skirted Heifer. She was even televised on local news for her burger flipping skills!

 

Jamie is currently a licensed insurance agent in the state of Colorado, and has proudly taken a position as pre-arrangement specialist with The Springs Funeral Services.

Adrian Mota

Prearrangement Specialist
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Adrian is a professional millennial who has worked specifically in financial planning and protecting families for the last six years. He has a passion for the industry as there is no greater motivator than helping to protect families and their future generations. He is highly involved in his local church, Calvary Chapel Eastside; leading worship for their congregation through song and guitar. Family is a priority in his life and he enjoys spending quality time with loved ones on a regular basis.

His parents are local business owners and active in the community.  They own Mota’s Best Catering and Probooks Accounting.

Adrian is a Colorado Springs native, graduating from Cheyenne Mountain High School and looks forward to making an impact in his community.

Damaris Rodriguez

Prearrangement Specialist
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Damaris was born and raised in Mexico and came to Colorado Springs at a young age in the year 2001, she graduated from Mitchell High School and worked mainly in the Food Service Industry until 2015 when she was presented with the opportunity to represent a financial firm through which she was educated and licensed to market products and services that help people accomplish their financial goals.

She holds four licenses, life insurance, Series 6, Series 63 and MLO.  Damaris has proudly served her community for the past six year focusing mainly on Spanish speaking families whose language barrier keeps them from achieving their financial goals.  

She is happily married to a local business owner, owner of Moraless Flooring, and mother of two amazing little boys whom she adores. 

Damaris loves the fact that as a Prearrangement Specialist with The Springs Funeral Services, she has the flexibility to work while being a wife and full-time mom.  

She is an active member of CMDA church where I have the privilege to serve as an usher, translator, and Sunday bible teacher to educate the younger generations about our faith.

She loves spending time with my family (which is huge, 80+ people when we get together) and her friends, for fun I like to travel, visit new places, swim and Zumba. She passionate about God, people, and food. 

 

 

Diane Serna

Administrative Specialist
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Diane has been a resident of Colorado Springs since 1985. She and her husband have two grown sons. Before joining to The Springs Funeral Services, Diane was a Legal Assistant in the criminal defense community for 20 years.

She has brought her commitment to helping people going through a difficult time to continue her career with us.

In her spare time Diane loves to find new trails in Colorado Springs to hike. She also likes to crochet, knit and read. She is an avid Chicago Cubs and Colorado Avalanche fan.

Elizabeth Kelsey

Funeral Director/Embalmer
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Elizabeth was born in Enterprise, Alabama and, through the Army, moved to Colorado Springs when she was 8 years old, she considers Colorado her first home. 

She graduated from UCCS in Fall of 2018 with a Bachelor’s in Psychology and  graduated from Dallas Institute of Mortuary Science in June 2021. 

Elizabeth joined The Springs Funeral Services and their amazing team in the fall of 2017, and in so found a new family among her coworkers and has found her passion and calling in life through the funeral industry.

Elizabeth loves helping people and is honored to be a part of a team that helps and guides people through some of life’s most difficult times. She feels very humbled to be a part of this process with families.

She enjoys spending time with her parents, brother, her dogs, and other loved ones and friends. Elizabeth also enjoys playing the clarinet, which she has done for the past thirteen years and is a proud member of the Canyon Winds Concert Band.

Katherin Wilson

Administrative Specialist
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Katherin was born in Seneca, South Carolina where she lived for the first ten years of her life and grew up actively playing sports, violin, and drawing. After moving to Colorado Springs, Colorado she went to and graduated from High School and went on to get degrees in architectural sheetmetal, and HVAC along with certifications in electrical and welding.

She started working with The Springs Funeral Services as an administrative assistant (though she has proven herself to be a jack of all trades) in August of 2020 and has loved it ever since. Katherin enjoys helping others and doing what she can to make the process easier for the families we serve.

In her free time, you can usually find her with her family or friends, playing games, reading, or watching movies.

Pam Favors

Funeral Service Support / Admin Support
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Pam was born and raised in Colorado City, Texas and graduated from Texas University in 1977 with a B.S. degree in Criminal Justice. She relocated to Colorado Springs, Colorado in 1982.

Pam served as Program Director for Ecumenical Social Ministries; Clinic Administrator for Open Bible Medical Clinic; and she presently serves on the Parent Committee with the African American Youth Leadership Conference (AAYLC).

She has been married to her husband, John Favors, for over thirty-five years. Together they share one daughter and two adorable grandchildren.

Pam is a member of Open Bible Baptist Church, serving on the finance team. She is also involved with the In His Name Food Pantry and teaches in children’s ministry.

 “My passion is to serve and encourage others, which has taken me on numerous mission trips to share the gospel of Jesus.”

Pam is an avid Dallas Cowboy’s fan and enjoys traveling. She has had the opportunity to travel to Europe, Japan, Aruba, Myanmar, Spain, China, Dominican Republic, Mexico, and Hawaii.

Rena Garcia

Funeral Service Support
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Rena is a Colorado Springs native, she graduated from Palmer High School and attended Pikes Peak Community College.

Rena’s experience includes working for Dignity Memorial serving as an office manager for 15 years at Mountain View Mortuary which not only involved administrative duties but also one on one with families to make their experience for their loved ones a meaningful experience. She also spent 17 years at Digital in the H/R department.

Rena’s 19 year old son was killed in 1993 by a drunk driver and she became involved with MADD and Compassionate Friends.

Rena has a daughter, one grandson and two great granddaughters.

In 2013 Rena accepted a great opportunity with The Springs Funeral Services to be able to continue to help grieving families which is her passion.

Rena attends Church of All Nations and loves to get involved in the community and loves outdoors and being with her family.

Clifton Turner

Funeral Service Support
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Clifton was born and raised in Lake Charles, LA. He graduated from Lake Charles Christian School in May 1989 and married Carla in June that same year.

Clifton has a diverse work background which includes waiting tables, life insurance sales, industrial construction and Security Captain for Securitas Security Services.

In 1996, Clifton received his ministerial licenses through the United Pentecostal Church International and began to operate in several ministries at Livingway Pentecostal Church in Lake Charles, LA. Through the years, he served on various boards with the United Pentecostal Church International in the Louisiana District.

In 2003, he became the director of the Pentecostal Student Center serving the students at McNeese State University in Lake Charles, LA. It was a place for all students of various ethnic and religious backgrounds to rest with quiet study areas and eat restaurant quality food.

In 2010, Clifton and Carla move to Colorado to pastor Life Church of Colorado Springs a Spirit-Filled Non-Denominational Church. Because of the pastoral duties of officiating funerals, Clifton has become connected to many people in the community and those who work in the funeral industry. For this reason, he joined The Springs Funeral Services as funeral support staff and a on-demand minister serving any family in need of a minister.

Clifton enjoys eating at Momma Pearls Cajun Kitchen anytime he can and spending time with his wife Carla and their dog, Milo.

Clifton also serves on the Board of Directors for the Peak Vista Community Health Centers and Mothers of Murdered Youth.